Customer Service Representative Jobs in Malaysia (POEA-approved): Clean & Explore Paradise 🇲🇾✨
Filipinos! Rewarding Customer Service Representatives in Malaysia (POEA)! Explore a beautiful Southeast Asian nation while you work. Filipinos looking for OFW opportunities can find rewarding work here.
Work abroad as a Filipino customer service representative in Malaysia
Working as an OFW Customer Service Representative in Malaysia offers a unique blend of professional growth and cultural experience. Malaysia's thriving economy and diverse population create a dynamic environment for customer service roles. Companies in Malaysia value multilingual skills, making it an ideal destination for OFWs who can speak multiple languages. The work typically involves handling customer inquiries, resolving issues, and providing product or service information. The demand for customer service representatives is high due to the growing e-commerce and service sectors. Competitive salaries, comprehensive benefits, and opportunities for career advancement are some of the perks of working in this field in Malaysia.
Keypoints:
- High demand for multilingual customer service representatives
- Competitive salaries and comprehensive benefits
- Opportunities for career advancement
- Exposure to a diverse and dynamic work environment
Demand: High
The demand for customer service representatives in Malaysia is high due to the rapid growth of the e-commerce and service sectors, which require efficient customer support to maintain customer satisfaction and loyalty.
Growth: High
The growth of customer service roles in Malaysia is driven by the expanding digital economy and the increasing importance of customer experience in retaining competitive advantage.
Job Overview
Job Description
- Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Resolve customer complaints and issues by providing appropriate solutions and alternatives.
- Maintain a high level of product knowledge to effectively assist customers with their questions and concerns.
- Document all customer interactions and transactions in the company's CRM system.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Collaborate with other departments to address complex customer issues and improve service processes.
- Provide feedback to management on recurring customer issues and potential areas for improvement.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
- Participate in training sessions to stay updated on new products, services, and customer service techniques.
- Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
Qualifications
- Minimum age of 21 years old.
- High school diploma or equivalent; a college degree is preferred.
- At least 1-2 years of experience in a customer service role, preferably in a call center environment.
- Proficiency in English; knowledge of additional languages such as Malay or Mandarin is an advantage.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Basic computer skills, including familiarity with CRM software and Microsoft Office.
- Valid work visa for Malaysia.
- Flexibility to work in shifts, including nights, weekends, and holidays.
- Strong problem-solving skills and attention to detail.
How it works
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Sign Up
Create your free account in minutes! Fill out details and you're ready to start your journey toward your dream overseas work. In just a few clicks, you'll gain access to hundreds of jobs everywhere in the world.
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Complete Your Profile
Build your OFW profile once—no need to print resumes or manually apply to multiple recruitment agencies. Kami na ang bahala sayo! LayagOFW will serve as your own digital resume to attract licensed recruitment agencies.
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Let Agencies Find You
With your profile in our system, recruitment agencies can easily find you for their job openings. Get matched with agencies and jobs nang walang hassle. Mas pinadali ang finding jobs abroad! You will receive notifications for shortlisted jobs and start your application process quickly.
Requirements
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- A high school diploma or equivalent is typically required.
- A bachelor's degree in business administration, communication, or a related field is preferred.
- Courses in customer service, communication, and business management are advantageous.
- Certification in customer service or related fields can be beneficial.
- Proficiency in computer applications and office software is often required.
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- Previous experience in customer service roles, preferably in a call center environment, is highly valued.
- Experience in handling customer inquiries and complaints effectively is essential.
- Familiarity with CRM software and customer service tools is advantageous.
- Experience in working with diverse teams and multicultural environments is beneficial.
- Proven track record of meeting or exceeding performance metrics in customer service roles.
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- Proficiency in English is mandatory for effective communication.
- Knowledge of Malay is beneficial but not always required.
- Additional languages such as Mandarin or Tamil can be advantageous in certain regions.
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- On-the-job training in customer service protocols and company-specific procedures is usually provided.
- Training in conflict resolution and problem-solving techniques is essential.
- Courses in effective communication and interpersonal skills are beneficial.
- Training in the use of CRM software and other customer service tools is often required.
- Continuous professional development through workshops and seminars is encouraged.
Compensation
Filipino customer service representatives working in Malaysia often receive various benefits to support their transition and living expenses, including:
- Health Insurance: Comprehensive health coverage is often provided, covering medical, dental, and vision care. This benefit is typically mandatory.
- Housing Allowance: Some companies offer a housing allowance to help with accommodation costs. This benefit is usually optional and varies by employer.
- Transportation Allowance: A transportation stipend may be provided to cover commuting expenses. This benefit is often optional.
- Performance Bonuses: Many companies offer performance-based bonuses, which can significantly increase overall compensation. This benefit is typically optional and based on individual or team performance.
- Paid Time Off: Employees are generally entitled to paid leave, including vacation days, sick leave, and public holidays. This benefit is mandatory.
- Professional Development: Opportunities for training and career advancement are often provided, including workshops, courses, and certifications. This benefit is usually optional.
- Trainee salary of customer service representative in Malaysia
- ₱20,000.00
- Minimum salary of customer service representative in Malaysia
- ₱25,000.00
- Maximum salary of customer service representative in Malaysia
- ₱35,000.00
- Note: job offers and specific salary vary from job orders and agencies. Be sure to ask these information during the interview.
What you need to prepare
Applicants are required to present their original documents for verification of documents before forwarding the résumé to the employer.
| Document | Description | Mandatory | Agency Assistance |
|---|---|---|---|
| Passport | Valid for at least 6 months from the date of entry. | Yes | No |
| Employment Contract | Signed by both the employer and employee. | Yes | Yes |
| Work Visa | Issued by the Malaysian Immigration Department. | Yes | Yes |
| Medical Certificate | Health clearance from an accredited medical facility. | Yes | Yes |
| NBI Clearance | National Bureau of Investigation clearance for criminal records. | Yes | No |
| POEA Overseas Employment Certificate (OEC) | Proof of registration with the Philippine Overseas Employment Administration. | Yes | Yes |
| Pre-Departure Orientation Seminar (PDOS) Certificate | Certificate of completion of the mandatory seminar. | Yes | Yes |
| SSS, PhilHealth, and Pag-IBIG Membership | Proof of active membership and contributions. | Yes | No |
| Training Certificates | Relevant training and skills certificates. | No | No |
| Passport-sized Photos | Recent photos for various documentation purposes. | Yes | No |
Culture of work
Cultural Norms and Expectations in the Workplace
- Respect for Hierarchy: Malaysian workplaces often have a clear hierarchical structure. Respect for seniority and authority is expected.
- Punctuality: Being on time for work and meetings is crucial. It reflects professionalism and respect for others' time.
- Communication Style: Malaysians value indirect communication. Politeness and avoiding confrontation are important.
- Dress Code: Business attire is generally expected, though some companies may have a more relaxed dress code.
- Work-Life Balance: While dedication to work is important, Malaysians also value a healthy work-life balance.
Tips on Adapting to the Work Environment
- Learn the Local Language: While English is widely spoken, learning basic Malay can help in daily interactions and show respect for the local culture.
- Be Open-Minded: Embrace the cultural diversity and be willing to learn from your colleagues.
- Build Relationships: Networking and building good relationships with coworkers can enhance your work experience.
- Stay Professional: Maintain a high level of professionalism in all interactions, respecting the local customs and workplace norms.
- Seek Feedback: Regularly ask for feedback to understand how you can improve and adapt better to the work environment.